Active users in the past 24 hours bug update

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Chrisw
Site Admin
Site Admin
Joined: October 1st, 2013, 7:41 pm

January 30th, 2014, 9:41 am

Hello everyone,

First of all I want to offer my apologies on behalf of our team for the upset this bug is causing among our forum founders and admins.

The visitors in the Past 24 hour bug was already sneaking up on us before most of you (or us) noticed it, but it didn't manifest itself on all forums. Unfortunately we recently had an escalation of this bug, causing it to become a issue on all forums.
The tech team is aware that this needs high priority and they have, in fact, been working on a fix. That fix is not a quick or easy one I'm afraid.

I understand that asking for patience isn't the right request when you're dealing with seeing your stats wrong, and I am truly sorry for the upset and inconvenience this is causing to Founders, admins, and members alike. Please rest assured that our tech team is working on this issue and are doing the best they can to get it fixed as soon as possible.

Thanks for hanging in there with us.
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Chrisw
Site Admin
Site Admin
Joined: October 1st, 2013, 7:41 pm

January 31st, 2014, 5:56 am

Hello everyone,

As promised, I wanted to give an update on this today. Our engineers continue to work on this issue. Please be assured that it is actively being worked on. Unfortunately there is no positive outcome yet at this time.

Thanks again for hanging in there with us.
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Chrisw
Site Admin
Site Admin
Joined: October 1st, 2013, 7:41 pm

February 5th, 2014, 4:45 am

This issue has been resolved now. Thanks once more to everyone who reported it.
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