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xg10
Joined: February 23rd, 2011, 12:11 am

October 16th, 2015, 4:40 pm

hi,

as you all know there have been major issues for the past week.. so bad i couldn't get onto the support forum as it would not load at all.

i was waiting for an Email that never came, i had to find FF on facebook and send a message on there to be given a temp forum link.

now the support forum is back up there have been no mentions at all about the down time, my site is still experiencing major timing out issues, posts going missing etc. but still no mention of anything in the network status or service announcements.

i made a thread yesterday lunch time in the premium help forum which still has had no reply.

it can be expensive to run a forum like mine with ad removal/premium for and everything else and this sort of service really isn't good at all.
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Butch
Joined: September 24th, 2013, 8:34 am

October 26th, 2015, 8:58 pm

Agreed. We have just the free service for our Forum and we've been delighted,
generally and overall, with FreeForums' uptime, service, and responsiveness to issues
in our more than two years here. But the mid-October outage was indeed a disaster
in terms of both repair time and communication. The disappointingly few updates
FF posted on their Facebook page and at the Samporpass pages seemed mainly to say
"everything should be working now," only to have forums again fail to function
just minutes later, and hours and days would pass without another update.

Every forum hosting service can be expected to be off-line due to some technical
problem a few hours each year -- it's probably inevitable. But an outage as major
and lengthy as the recent one here obligated better, more frequent communication.
The Facebook page now reads like "1,000 Testimonials as to Why No One Should
Use FreeForums." (We still love ya, FreeForums, but you did come up short
during the recent outage.)
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