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Moderators: Tech Team, Support Staff

Debrah
Joined: April 27th, 2014, 3:58 pm

May 23rd, 2016, 1:51 pm

Some crazy things are going on here lately. Today I had to try to log in to my forum 16 times. 16 time! When I tried to enter my password (which is a bunch of dots) it would put up two dots for every one dot I entered, so there was no way my password was ever going to work. I finally rebooted my machine for the umpteeth time today and managed to hit one letter of the password and then back up and then hit another letter and then back up, until I finally was able to enter the full password. By that time I had to also use the CAPTCHA. BTW the CAPTCHA that you have is ridiculous. I had a helluva time figuring it out because it looks like an ad for a radio station. It finally dawned on me that THAT was the actual CAPTCHA thing. It was only about 5:30 a.m. when I started this whole process and now it's 8:10 a.m. my time.

This is crazy.

I tried to email you (per the instructions here at the support forum, but I got a message at my email that you no longer answer emails. WTH??? It gave me a link that brought me right back to this board, where I could do nothing without being able to log in. If we can't get logged on here to post questions about logging into our accounts, how are we supposed to ask for help if we can't even email someone?

You will need to figure out another way for people to contact the administrators if we're having trouble logging in, because if we can't log in, we're screwed.

-Deb
http://thepolkadotapron.freeforums.org/index.php

It's working now so there's not a problem, but in the future you'll need to establish more than one avenue for us to seek help.
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charlieb
Site Admin
Site Admin
Joined: May 1st, 2015, 2:13 pm

May 25th, 2016, 9:02 am

If you cannot access this board you can always open a ticket at our help desk. It is separate from our forums and you do not need your login for it.

http://help.freeforums.org/support/home
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