Update on images and attachments

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Chrisw
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Joined: October 1st, 2013, 7:41 pm

February 8th, 2017, 6:40 am

Hello everyone,

I'd like to give an update on images and attachments. We are aware that you are anxiously waiting for news.
As you know, the server that holds the images and attachments experienced issues due to hardware failure while the items were in the process of being imported to the new servers.

We had several delays, in part due to the Holidays, and in part due to waiting for hardware that was needed for the fix.
Once everything was in place, the data extraction appeared to be much more complicated that originally thought.
The disks were handed to a team of data recovery experts. However, the promised time that it would take to recover the data elapsed, with no results.

Not wanting to give up, our management contacted Dell for help. They suggested a highly skilled data recovery specialist in Texas. The disks are now on a plane to Texas, with overnight shipping.

Please rest assured that we continue to work on this.

I will post here the very minute we receive news from the data recovery experts.

Thanks
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Chrisw
Site Admin
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Joined: October 1st, 2013, 7:41 pm

March 1st, 2017, 7:12 pm

Hello everyone,

We have some good news at last. The data recovery experts were able to recover all data successfully.
The material will now be shipped back to our office. Once it arrives, preparations will be made to re-insert the images and attachments. Please note that the re-insertion may take up to two weeks due to the large amount of data.

I just wanted to give you the latest update on this.

Thanks again for your patience.
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Chrisw
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Joined: October 1st, 2013, 7:41 pm

March 18th, 2017, 8:45 pm

Our team is very close to inserting the data now. Some manual insertions have been done as a test, and all went well.
There will, however, be a very small amount of data loss on a few boards, but it will be very limited.
The data insertion is expected to begin shortly.

Thank you all again for your patience through this. I know it hasn't been easy.
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Chrisw
Site Admin
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Joined: October 1st, 2013, 7:41 pm

March 20th, 2017, 5:18 pm

Hello everyone,

Good news! The data insertion has started and is currently running. Given the amount of data, this maybe take a while, but many of you should start seeing attachments and images that were previously missing.

If you are still seeing missing attachments and images, there is no need to let us know at this time, since the insertion is still ongoing.

Thanks
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