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padraig
Joined: Mon Oct 01, 2007 2:32 pm Posts: 16 fDollar: 13 | Donate
Karma: 0
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 HELP HELP!
Our forum has been down for over 24 hours. We purchased advanced hosting and the redirect has been unsuccessful to hostgator. I need to speak with someone urgently to rectify.
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| Sat Apr 28, 2012 4:23 pm |
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Eternal
Support Team
Joined: Thu Mar 29, 2012 9:54 pm Posts: 828 fDollar: 865 | Donate
Karma: 13
Location: New York
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Re: HELP Hello, Please fill out a ticket at http://help.freeforums.org/home they can assist you with the transfer.
_________________
Hunter - Support Staff
Please do not PM any staff member for support. Instead, use the proper support forum for all questions concerning your forum.
Freeforums.org l Terms Of Service l Knowledge Base l FAQ
General Support l Forum Upgrades l Premium Hosting l Advanced Hosting l What's advanced hosting l I've bought Advanced Hosting, now what?
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| Sat Apr 28, 2012 4:25 pm |
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padraig
Joined: Mon Oct 01, 2007 2:32 pm Posts: 16 fDollar: 13 | Donate
Karma: 0
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Re: HELP I have filled out a couple of tickets and no avail - is there anyone available by phone to troubleshoot?
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| Sat Apr 28, 2012 4:28 pm |
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Sabre
Support Team
Joined: Sat Jan 31, 2009 1:12 am Posts: 23,043 fDollar: 26041 | Donate
Karma: 287
Location: Alberta, Canada
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Re: HELP Hi there,
No, we do not handle such issues over telephone. Please use the ticket system as Eternal mentioned. The admins reply within 2-3 business days usually.
_________________
Sabre - Support Staff
Please post all questions in the General Support Forum. There will be no Support over private message, so please only PM me when you think it's necessary.
Advanced Hosting • Premium Service • Canceling PayPal Subscriptions • After Purchasing Advanced Hosting
Terms of Service • Forum Deletion • Unparking Domain • Using your own domain • Advanced Hosting INFO
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| Sat Apr 28, 2012 4:29 pm |
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padraig
Joined: Mon Oct 01, 2007 2:32 pm Posts: 16 fDollar: 13 | Donate
Karma: 0
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Re: HELP So by Wed you may get around to helping...so much for 24/7 support
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| Sat Apr 28, 2012 4:31 pm |
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Sabre
Support Team
Joined: Sat Jan 31, 2009 1:12 am Posts: 23,043 fDollar: 26041 | Donate
Karma: 287
Location: Alberta, Canada
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Re: HELP Hi there,
Generally, support is quicker but we work on a queue so it does take time. In the interim, could you provide me your forum's URL?
_________________
Sabre - Support Staff
Please post all questions in the General Support Forum. There will be no Support over private message, so please only PM me when you think it's necessary.
Advanced Hosting • Premium Service • Canceling PayPal Subscriptions • After Purchasing Advanced Hosting
Terms of Service • Forum Deletion • Unparking Domain • Using your own domain • Advanced Hosting INFO
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| Sat Apr 28, 2012 4:32 pm |
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padraig
Joined: Mon Oct 01, 2007 2:32 pm Posts: 16 fDollar: 13 | Donate
Karma: 0
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Re: HELP Sorry - I feel like I am drowning and need a lifeline. We are at motherofgod.freeforums.org
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| Sat Apr 28, 2012 4:35 pm |
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Sabre
Support Team
Joined: Sat Jan 31, 2009 1:12 am Posts: 23,043 fDollar: 26041 | Donate
Karma: 287
Location: Alberta, Canada
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Re: HELP Hi again,
Since you're moving to Advanced Hosting, what is your top-level-domain name going to be?
_________________
Sabre - Support Staff
Please post all questions in the General Support Forum. There will be no Support over private message, so please only PM me when you think it's necessary.
Advanced Hosting • Premium Service • Canceling PayPal Subscriptions • After Purchasing Advanced Hosting
Terms of Service • Forum Deletion • Unparking Domain • Using your own domain • Advanced Hosting INFO
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| Sat Apr 28, 2012 4:38 pm |
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padraig
Joined: Mon Oct 01, 2007 2:32 pm Posts: 16 fDollar: 13 | Donate
Karma: 0
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Re: HELP The new domain should be motheogod.com - no "r" in the middle
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| Sat Apr 28, 2012 4:39 pm |
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Sabre
Support Team
Joined: Sat Jan 31, 2009 1:12 am Posts: 23,043 fDollar: 26041 | Donate
Karma: 287
Location: Alberta, Canada
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Re: HELP Hi there,
You purchased motheogod.com from Host Gator when you purchased Advanced Hosting then?
_________________
Sabre - Support Staff
Please post all questions in the General Support Forum. There will be no Support over private message, so please only PM me when you think it's necessary.
Advanced Hosting • Premium Service • Canceling PayPal Subscriptions • After Purchasing Advanced Hosting
Terms of Service • Forum Deletion • Unparking Domain • Using your own domain • Advanced Hosting INFO
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| Sat Apr 28, 2012 4:42 pm |
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padraig
Joined: Mon Oct 01, 2007 2:32 pm Posts: 16 fDollar: 13 | Donate
Karma: 0
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Re: HELP This was a domain purchased previously thru godaddy.com
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| Sat Apr 28, 2012 4:43 pm |
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Sabre
Support Team
Joined: Sat Jan 31, 2009 1:12 am Posts: 23,043 fDollar: 26041 | Donate
Karma: 287
Location: Alberta, Canada
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Re: HELP Hi there,
How long have you been using this domain name?
_________________
Sabre - Support Staff
Please post all questions in the General Support Forum. There will be no Support over private message, so please only PM me when you think it's necessary.
Advanced Hosting • Premium Service • Canceling PayPal Subscriptions • After Purchasing Advanced Hosting
Terms of Service • Forum Deletion • Unparking Domain • Using your own domain • Advanced Hosting INFO
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| Sat Apr 28, 2012 4:48 pm |
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padraig
Joined: Mon Oct 01, 2007 2:32 pm Posts: 16 fDollar: 13 | Donate
Karma: 0
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Re: HELP Never actually used - we were waiting until we had some outside technical help lined up before making the switch.
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| Sat Apr 28, 2012 4:49 pm |
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padraig
Joined: Mon Oct 01, 2007 2:32 pm Posts: 16 fDollar: 13 | Donate
Karma: 0
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Re: HELP Just looking to get back online for now. Any help appreciated.
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| Sat Apr 28, 2012 5:20 pm |
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padraig
Joined: Mon Oct 01, 2007 2:32 pm Posts: 16 fDollar: 13 | Donate
Karma: 0
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Re: HELP Is there any way to bring the old free forum site back up until this is resolved?
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| Sat Apr 28, 2012 6:33 pm |
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Eternal
Support Team
Joined: Thu Mar 29, 2012 9:54 pm Posts: 828 fDollar: 865 | Donate
Karma: 13
Location: New York
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Re: HELP Hello, All you can do for now is wait for a response at http://www.help.freeforums.org so they can transfer your forum over. Have you been contacted back yet by them?
_________________
Hunter - Support Staff
Please do not PM any staff member for support. Instead, use the proper support forum for all questions concerning your forum.
Freeforums.org l Terms Of Service l Knowledge Base l FAQ
General Support l Forum Upgrades l Premium Hosting l Advanced Hosting l What's advanced hosting l I've bought Advanced Hosting, now what?
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| Sat Apr 28, 2012 8:20 pm |
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