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Paid to have ads removed, they have returned ....
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nightworm
Joined: Wed Jan 18, 2012 2:20 am Posts: 8 fDollar: 10 | Donate
Karma: 0
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 Paid to have ads removed, they have returned .... I paid to have the ads removed from our forums. The first month they were gone. The automatic payement cleared for the 2nd month yet the ads came back anyway. Now i have e-mailed suuport and have no response. Its been over a day with the ads and some of our members report antivirus attacks coming from some of the ads. We were about to spend the 15$ for a domain name but now im not sure!
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| Wed Jan 18, 2012 2:24 am |
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Subliminal
Support Team
Joined: Sun Sep 05, 2010 3:40 pm Posts: 9,351 fDollar: 9604 | Donate
Karma: 73
Location: Hampshire, England
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Re: Paid to have ads removed, they have returned .... Hello,
If you go to the Upgrades tab in your ACP, what price does AD-Removal state? Is it more than what you paid?
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John - Support Staff - Please do not PM staff for support, you will be ignored! Please post in the support forum instead. Thank you.
FreeForums.org Advanced Hosting Knowledge Base Premium Hosting Terms of Service
Q. What do the stars in my rank mean? A. For every six months we are part of the support team, we get a new star.
Q. You've made a member an admin/mod but their username color won't change. A. Make the admin/mod group their default group.
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| Wed Jan 18, 2012 2:48 am |
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nightworm
Joined: Wed Jan 18, 2012 2:20 am Posts: 8 fDollar: 10 | Donate
Karma: 0
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Re: Paid to have ads removed, they have returned .... No, I paid the 4.95 a month and that option is not visible. The automatic payment was taken though. I assume it isnt visible to upgrade since i already have it.
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| Wed Jan 18, 2012 4:23 am |
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Subliminal
Support Team
Joined: Sun Sep 05, 2010 3:40 pm Posts: 9,351 fDollar: 9604 | Donate
Karma: 73
Location: Hampshire, England
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Re: Paid to have ads removed, they have returned .... Hello nightworm, I apologize for the inconvenience. Please e-mail billing@freeforums.org with an explanation of your issue, forum URL and transaction ID/ name on credit card used to purchase the upgrade and they'll be able to sort it out for you from there. Please allow 2-3 working days for a response. In the meantime, if you have any more questions please don't hesitate to ask and we'll be happy to help 
_________________
John - Support Staff - Please do not PM staff for support, you will be ignored! Please post in the support forum instead. Thank you.
FreeForums.org Advanced Hosting Knowledge Base Premium Hosting Terms of Service
Q. What do the stars in my rank mean? A. For every six months we are part of the support team, we get a new star.
Q. You've made a member an admin/mod but their username color won't change. A. Make the admin/mod group their default group.
Tip. Categories help separate forums into (literally, categories). Try using them to divide up your forums if they are all together.
YourFreeForums.org - Advertise your forum, earn more members, and have it reviewed all for free!
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| Wed Jan 18, 2012 10:29 am |
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nightworm
Joined: Wed Jan 18, 2012 2:20 am Posts: 8 fDollar: 10 | Donate
Karma: 0
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Re: Paid to have ads removed, they have returned .... Well, i have contacted the billings people and they returned one message saying i gave them a bad transaction ID. I sent the proper info again this time with an entire ctrl-c of my pay-pal invoice. That was over 3 days ago and the stupid ads are still appearing. I have a major event using this forum launching this week and its annoying as hell since I told everyone they would be gone by now (and they had been gone for the last month) Some of these ads do not play well a few of my members Anti-virus software. This is really starting to make me think again about our forum plans. We were planning on getting a domain name and upgrading the features on Friday(yesterday). This has been a terrible experience. On my first post you should have had someone take care of this problem. STILL NOT RESOLVED
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| Sat Jan 21, 2012 12:02 pm |
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Subliminal
Support Team
Joined: Sun Sep 05, 2010 3:40 pm Posts: 9,351 fDollar: 9604 | Donate
Karma: 73
Location: Hampshire, England
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Re: Paid to have ads removed, they have returned .... Hello, Working days are Monday-Friday, when did you send the reply to billing@freeforums.org (and what time?)
_________________
John - Support Staff - Please do not PM staff for support, you will be ignored! Please post in the support forum instead. Thank you.
FreeForums.org Advanced Hosting Knowledge Base Premium Hosting Terms of Service
Q. What do the stars in my rank mean? A. For every six months we are part of the support team, we get a new star.
Q. You've made a member an admin/mod but their username color won't change. A. Make the admin/mod group their default group.
Tip. Categories help separate forums into (literally, categories). Try using them to divide up your forums if they are all together.
YourFreeForums.org - Advertise your forum, earn more members, and have it reviewed all for free!
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| Sat Jan 21, 2012 12:08 pm |
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