Welcome to the new platform

Welcome to the new freeforums support :)

Moderators: Tech Team, Support Staff

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Chrisw
Site Admin
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Joined: October 1st, 2013, 7:41 pm

May 9th, 2017, 7:45 pm

Hello everyone,

Freeforums Support has been moved to a new platform. Please feel free to take a look around and give some feedback :)
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Judith
Joined: April 21st, 2012, 2:35 pm

May 10th, 2017, 10:14 pm

I don't like it at all!

Each post in the index takes up too much room on the page, and there is no way of attaching an image to a post. If that's what would happen to my forum it would be completely useless for my members. Also the wordwrap breaks in the middle of words rather than at whole words.
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Judith
Joined: April 21st, 2012, 2:35 pm

May 10th, 2017, 10:16 pm

Having logged in, I can't find any way to log out either! Very wierd!
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Butch
Joined: September 24th, 2013, 8:34 am

May 10th, 2017, 10:49 pm

Chris, we think you know from our many posts in the Support Forum that we don't like to criticize or complain
(or have ever had much reason to), but we've got to agree with Judith here. Just on an aesthetic basis and
not yet having experimented with functionality, we've gotta say the new appearance is hideous. Way, way,
way too much empty space. Looks grossly amateurish. Gives an uncohesive, random look to subforums
and topics. The tight, organized lists of subforums and topics was one of the things that persuaded us
to choose Freeforums when we were deciding on a new forum hosting service over three years ago.
Also, there are no font options (bold, italic, colour, &c') to be seen when posting or replying here.

Now, if Freeforums wants its Support Forum to look this way and make users waste time scrolling around
in search of the subforum or topic they want, rather than just being able to see all (or almost all) of their options
at a glance, and have newcomers think Freeforums is a slapdash operation with zero aesthetic sense, then
fine, that's Freeforums' choice. However...

... we became close to nauseated when we beheld what the new platform threatens to have our own forum look like.
The same empty, space-wasting, first-stab-at-a-mid-1990s-HTML-page appearance as the Support Forum, all in
the totally wrong colours, as bland and white and gaseous as a Facebook page, no masthead logo... and possibly
even worse awaits inside, but we can't tell because trying to sign in to test anything gets us only messages like this:
No route found for "GET /viewforum.php/test-area-f9/"

Sorry, but at first blush the new platform is the very definition of "unmitigated disaster."
Judith wrote:
May 10th, 2017, 10:14 pm

I don't like it at all!
Each post in the index takes up too much room on the page, and there is no way of attaching an image to a post. If that's what would happen to my forum it would be completely useless for my members. Also the wordwrap breaks in the middle of words rather than at whole words.
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Butch
Joined: September 24th, 2013, 8:34 am

May 10th, 2017, 11:07 pm

We would've edited our post above rather than adding a second post... **if there was an edit button.** Obviously, that's missing as well.
We realize this is a beta test of the new platform, so presumably (fingers crossed) much of the basic functionality we're used to having
(editing, image upload, &c') will be added as the new platform is tweaked and refined, but it's very disturbing to see that functions
as primary and fundamental as editing, upload, and font customizing aren't **already** present. It was the radical uglification of our forum
by our old hosting service, and the gross reduction in functionality, that drove us away from that service after more than nine years there.
Please tell us enormous improvements are in store in the new Freeforums platform compared to the ghastly mess we're seeing,
and that we won't have to consider moving again... good lord, it's grotesque...
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Chrisw
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Joined: October 1st, 2013, 7:41 pm

May 11th, 2017, 1:17 am

First of all, don't worry, I don't consider this complaining. That's exactly what this test round is for, to collect feedback :)

Attachments, hmmm let me ask our team about that.

Edit: Look at the top right of your post, you will see a small arrow that points down. If you click there, you should see the edit option.

Signing out: Very top right of your screen, click your avatar and you'll see a logout option.

Logging in... hmmm time allowing, let me register an account at your board and see what happens.
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Butch
Joined: September 24th, 2013, 8:34 am

May 11th, 2017, 5:13 am

Hi again Chris, thanks for your admirable equanimity in the face of the early negative returns. We don't want to
monopolize the board here, but there's just so much to intensely dislike about this appallingly poor first beta version.

Upon further review... we find even more to gripe about. First, still on the subject of the appearance and functionality
of the posts themselves: will the profile / PM / details / report / warn / delete buttons and functions be returned to
user forums? (Or are they there somewhere, merely as ambiguous and as nearly invisible as the edit button-now-arrow?)

Second, a host of questions regarding the front page of user forums -- where are the links for the UCP, the FAQ,
the moderator control panel, the members list, and, most crucially, the link for new visitors to register? All evidently
missing altogether, or at best invisible. And a huge issue for us: the very explicit, very necessary descriptions of
the subject matter in each of our subforums has been reduced to a meaningless tweet of a few random words.

Again, we know this is a beta version, but the look and feel and functionality of the thing are so dismally far away
from even becoming tolerable that it's more hateful every time we look at it. Please assure us that it's subject
to massive, radical revision and not just a couple of subtle tweaks before it's foisted on us...
Chrisw wrote:
May 11th, 2017, 1:17 am
First of all, don't worry, I don't consider this complaining. That's exactly what this test round is for, to collect feedback :)
Attachments, hmmm let me ask our team about that.
Edit: Look at the top right of your post, you will see a small arrow that points down. If you click there, you should see the edit option.
Signing out: Very top right of your screen, click your avatar and you'll see a logout option.
Logging in... hmmm time allowing, let me register an account at your board and see what happens.
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Chrisw
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Joined: October 1st, 2013, 7:41 pm

May 11th, 2017, 7:10 am

The links to the ACP and the moderator control panel are at the top left.

Image

The warn, etc... is at the top right of the posts. Here is a screen shot:

Image

All other questions... it is a beta testing, to collect feedback. How the final product will be is anyone's guess. That's what feedback is for :)
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Judith
Joined: April 21st, 2012, 2:35 pm

May 11th, 2017, 7:28 am

I should make clear that I am referring only to this Support Forum - we are not beta testing on our own board.

I'm glad I am not on my own though - this version is almost useless with no text editing, although I have just discovered an Attachments tab below the Submit buttons which seems to work.

I so not have an avatar at the top of the screen, so still can't find a way to log out.
Attachments
170510 Group premisiions.jpg
170510 Group premisiions.jpg (404.38 KiB) Viewed 476 times
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magicmuggle01
Joined: October 14th, 2012, 12:47 pm

May 11th, 2017, 8:46 am

I think that the scarcity side of things might be a good thing. It would help new members more easily if things were simpler, they'd be able to find their way around here more easily. I find that I get access with things quite quickly now instead of going the long way about.
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COZZASAIDSO
Joined: June 5th, 2013, 12:51 am

May 12th, 2017, 12:18 am

Not sure if this is an issue related to the update or was a setting before it...I cannot upload a new avatar even if it's 100x100 as the file size is still too big apparently. I've tried re-sizing the image and making it smaller but it makes it too small to see and the file size is still too big.

Can anything be done about that so the file size can be increased so that a normal 100x100 image that I can use normally in other forums works here?

Thanks.
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TheRavenfreak
Joined: February 22nd, 2014, 3:32 am

May 12th, 2017, 1:26 am

I'm really liking the new platform! At it's core, it seems to be a heavily modified phpBB as indicated by the User Control panel. However on the outside it looks completely different! 😎 Are the smilies new? They look a lot better than the default phpBB ones!
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Chrisw
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Joined: October 1st, 2013, 7:41 pm

May 12th, 2017, 3:35 am

Judith, edit and all that is there, look at the screen shot I posted for Butch.

Magicmuggle, I agree with that. Sometimes less is better.

Cozzasaidso, I need to discuss this with our team. I had that problem too. I increased the file size, and uploaded a smaller one, that worked. But lemme discuss that with our team and see what's up there.

Ravenfreak, the smilies are new, and I love them. Is there anything you can do with a Christmas tree? 🌲

Judith, the fact that you have no avatar at the top[ is a bug, it'll get fixed. The reason why it's not showing is because you actually don't have one, you are using the default avatar. Just hover at the top right, and you'll find the logout option.
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Butch
Joined: September 24th, 2013, 8:34 am

May 12th, 2017, 6:17 am

Hi again, Chris, thanks for the directions. Evidently some work is already in progress on user forums,
since yesterday our subforums couldn't even open (post #4 in this thread), let alone allow us to view posts in them,
but today they're accessible. (Woops -- spoke too soon -- they're inaccessible again.) Which -- sorry -- prompts
only another complaint: none of our forum's subscribers are even going to see that pale grey, utterly ambiguous arrow,
let alone have any idea what it indicates. If a pull-down menu of edit / delete / warn / &c' is, sadly, going to replace
the more obvious and infinitely more user-friendly edit / delete / &c' buttons, for gosh sakes (we know it's not your
personal call) at least have it placed in the **lower right** of posts, where someone might actually notice it, and give it
some kind of label, like "Editing Menu" or "Posting Functions" or something.


"Sometimes less is better," indeed -- **sometimes.** And sure enough, sometimes it's not -- not at all.
This sort of "less is more" streamlining, or "simplification," may be easier on the tech end, but it's awful for users
-- Freeforums customers. It was precisely this sort of thing that was a big part of the revamp at our old forum host
and what aggravated and alienated our members there, and soon drove us away to search for a hosting service
that provided a far more user-friendly product. Ambiguous little hieroglyphs are not a user-friendly substitute for
actual words, and in case this occurred to no one, pull-down menus require at least two clicks to execute a function,
instead of the single obvious click that simple, single-function, clearly-labelled buttons offered.


Honestly, we're trying to steel ourselves to adapt to what loom as changes in functionality, but we're not sure
we can live with an interface as bland, empty, amateurish-looking, and homogenized as what we're seeing now
on the beta version of our forum. Will all Freeforums personal forums be stuck with this same identical bland,
colourless, space-wasting, juvenile-reader, Facebook-emulating, utterly-devoid-of-personality-and-imagination
appearance? Will we still have options for the look and colour and graphic theme of our forums? Will we any
longer be allowed to include proper descriptions of our subforums instead of half a tweet? Will we even be allowed
to feature a masthead logo? These, and so many more questions, in our terrifying next episode...
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Judith
Joined: April 21st, 2012, 2:35 pm

May 12th, 2017, 8:07 am

I completely agree with what Butch has said. If IT professionals like myself couldn't find the way to edit, delete, add emoji, log off etc. etc., how are members like mine, some of whom are in their 80s and can only do the base minimum on computers, supposed to manage? It is not intuitive at all, and will be a nightmare if this is what our forums are all going to look like! The underlying functionality may be way better, and it might help the administrators, but that's not what 99% of the people using the boards will be aware of.
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lefrenchquarter
Joined: February 2nd, 2014, 5:11 pm

May 12th, 2017, 8:34 pm

Hi Chris,
not obvious here, but will we keep the Portal option ? We have many features on it (especially the possibility to include as many html code as we want.
Thx
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christine bennetts
Joined: September 14th, 2013, 12:06 pm

May 15th, 2017, 2:39 pm

Chrisw wrote:
May 9th, 2017, 7:45 pm
Hello everyone,

Freeforums Support has been moved to a new platform. Please feel free to take a look around and give some feedback :)
Sorry but I really hate this layout. Sooooooooooo much white space and NOT easy to use...........just like Facebook altered everything to a teeny weeny grey, almost non-existent arrow in the top right corner, it just does not work here either. Please return to what we are used to. I can on here to get help and have wasted precious time trying in vain to find things.
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Butch
Joined: September 24th, 2013, 8:34 am

May 16th, 2017, 6:00 pm

So as not to appear All Negative All The Time, we observe two small developments that count as good news:
one, access to more than just the front page of our beta-version board (and we assume the same is true for
admins of all other Freeforums beta-boards) has returned (at least for now)... and two, the full descriptions
of our subforums have been restored on the beta-board. So we infer that the tech team is actually listening
to the complaints and suggestions Chris is passing along to them. Thank you Chris, and thank you tech team.


However, still massive fixes and miles to go before the new version is anywhere near acceptable. Thanks
Judith and Christine for supporting our criticisms of the overall graphic look. This massive white-space
waste-of-space look really needs to go back to the drawing board, back to Square One. It appears that
any option for choosing or changing an overall style (ProSilver, 360Elite, &c' &c') has been removed, and
that adding or customizing a masthead logo is now absent as well from the beta-version ACP (or maybe
it's there but brilliantly hidden from sight). And while no one's yet **specified** it among the complaints
over the gaseously empty look of the beta version, the overly wide line-spacing in the text is a major contributor
to the horrid juvenile-reader look of the beta version -- in fact, including a URL link in text appears to add
an entire blank line above and below the link.
It reminds us of how Yahoo (sorry, "Yahoo!" in purple with an exclamation point) destroyed their colourful,
highly personalized, once-thriving Groups discussion boards by trying to emulate the bland, white,
monotonously homogenized look of Facebook pages (well, Yahoo did far, far worse than that to Groups,
but the radical depersonalizing of graphics was part of their downfall). Now it seems Freeforums is trying
to imitate what remains of Yahoo Groups. **Yahoo** as a role model? Really? **Really**?


Relatively trivial but also a frustrating annoyance: rendering avatars as circular images. In what universe
is that good or practical thing? Back to rectangular avatars, please... and maybe a bit larger, while you're
at it (max 150 x 150 and 10kb, maybe?) -- they're **literally**smaller than an **actual human thumbnail** now
and all but indecipherable.
More whinging in our next episode!
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Chrisw
Site Admin
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Joined: October 1st, 2013, 7:41 pm

May 16th, 2017, 7:30 pm

Butch, yes, the technical team is reading here as well.

Everyone... keep the feedback coming. And again, keep in mind that this is an early stage.
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christine bennetts
Joined: September 14th, 2013, 12:06 pm

May 16th, 2017, 7:36 pm

Chrisw wrote:
May 16th, 2017, 7:30 pm
Butch, yes, the technical team is reading here as well.

Everyone... keep the feedback coming. And again, keep in mind that this is an early stage.

Not to be horrible. (You know the home situation I am in so I am not posting it again here!)

Firstly - what is the gobbledegook at the top when I reply?

Secondly - This is NOT early stages of "disruption". We have had nothing BUT total chaos since the beginning of December 2016 and we all need some peace and quiet where our forums just WORK. Fast. As normal. NO changes.
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Meadow AFCW
Joined: November 7th, 2012, 10:42 am

May 16th, 2017, 8:46 pm

Sorry, it's too widely spaced. I come on here to scan the help topics and it takes ages to scroll through.

Will all forums change or do people have an option to leave things as they are - bearing in mind that mine isn't paid for, I don't think it has ever changed.

It's also breaking up words. in the sentence above, the word ever was broken up over two lines.

Also, if you use the search function and nothing is found, there's no home button at the top.
Last edited by Meadow AFCW on May 16th, 2017, 8:49 pm, edited 1 time in total.
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Andy03
Joined: August 27th, 2010, 9:48 pm

May 16th, 2017, 8:47 pm

Okay, so let me start of by saying that I am not going to be signing up for the beta on my personal forum. All of my opinions are based on what I see here on the Support Forum and only on what a standard user is able to see. I am not able to comment on behind the scenes admin or mod views.

Overall? Not pleased at all with this new platform. Being completely frank, while I understand wanting to ensure the platform is of the most recent code or whatever for security reasons and whatnot, I do not see why it was necessary to completely change the functionality, customization and appearance of the freeforums brand. Make it better and make it more secure and improved? Sure. But to take away the functionality that made freeforums what it is? I can't say that I agree with doing that.

As an example, last year Yahoo!Messenger completely changed their entire messenger application....wasn't a fan of that either. Namely because I lost all the functionalities I came to expect from the Yahoo!Messenger brand. Like being able to change fonts, and having options for customizing my view of my conversation. Because of the loss of those functions, I switched to a different instant messaging application. I would honestly hate to have to go about trying to find a different forum host just because Freeforums decided to try and imitate other social platforms and completely took away all the functionalities/customization that it's customers have grown accustomed to having at their disposal.

Now onto specific problems:

Problems/Issues:
- Browsing around the support forum, it is very harsh on my eyes and there's a lot of unused space that's just taken up with this awfully bright white, and then this large block of orange at the top that is just a bit too much. It's just all....I don't quite know what to say other than that this is not very user/reader friendly in my opinion.

- This honestly reminds me of a blog format, and if wanted a blog...I'd have started a blog vs a forum. Keep the forum format, your service is called freeforums after all.

- I just noticed the lack of information in the poster's information on the side of their post (where the avatar is). All you show is post count and the mail icon. There used to be a bit more information and customization there. Honestly rather disappointing that all of that seems to be missing in this new look.

- Very small, round avatars, I can't say I like that at all. And in the user control panel, it looks like the file size limit for the avatars is also very low.

- In the individual forms, the large orange icons for announcements are distracting/oversized and again find me going back to it all being just to harsh on my eyes personally.

- This "arrow" in the corner of posts for 'posting options; is ridiculously hard to spot, and adds steps to accomplishing tasks. Instead of just one click on the option I'm looking for, I have to make an extra step. I much prefer just looking at the page, and seeing my editing/moderator/admin options along the top of the post. Much faster when I need to do something.

- There's little to no text customization. No colors as far as I can tell, no option to change font size, no option to change font position within the viewing window (center, left, right). Again, things I like having.

If improvements could be made on these things, the new platform would be a lot better. I really hope FreeForums is taking a good look at their user bases' suggestions, as I can really see some of these things being a deciding factor in whether customers stick around or not.
Last edited by Andy03 on May 19th, 2017, 9:01 pm, edited 2 times in total.
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Chrisw
Site Admin
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Joined: October 1st, 2013, 7:41 pm

May 17th, 2017, 8:38 pm

It's also breaking up words. in the sentence above, the word ever was broken up over two lines.
I noticed that too. I have it on my list of things to log a bug on so that the team can take a look at it.
Also, if you use the search function and nothing is found, there's no home button at the top.
Click the forum name right in the center of the page. But, you're the second one to mention this, it sounds like we have room for improvement there.
Last year Yahoo!Messenger completely changed their entire messenger application....wasn't a fan of that either. Lost all the functionalities I came to expect from the Yahoo!Messenger brand and I switched to a different application. I would honestly hate to have to go about trying to find a different forum host just because Freeforums decided to try and imitate other social platforms.
When google changed their gmail compose, I spent hours trying to find something else. Eventually, I found a browser extension that showed me the old compose. It was all fun and games until they blocked the extension. I'm STILL mad (and I STILL use gmail, heh)
Nobody likes change, and from personal experience, I know that I can get super frustrated when something gets changed on me. Leave it alone, it works fine as it is. I have no doubt that someone is going to tell us "If it aint broken, don't fix it". I'm serious, someone is going to post that soon. The problem is that it is in fact broken. All you need to do is take a close look at the posts here at the support forum, and you'll know that freeforums isn't exactly bug free. Some of those bugs can't be fixed without breaking something else in this ancient code that's soon celebrating its 10th birthday.
We're not making changes to annoy you (you = all freeforums admins and members). We're making changes to make the forums more secure, run better, and make the platform your forums are on more stable than it's ever been. With those improvements will indeed come some changes that are difficult to get used to. But, with all of that in mind, I want to tell you a few things.

1) If you feel that you have to move because something changes, remember that a move is an even bigger change. Members would have to re-register, will have tools they are not used to, etc... Many might not bother.
2) There is no guarantee that the platform you move to will not change also.
3) Again, and I can't repeat it often enough, this is early stage. This is the feedback stage. If you look through the posts here, you'll notice that some changes have already been made after receiving feedback.
4) And last but not least, always do what is best for your forum.
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Andy03
Joined: August 27th, 2010, 9:48 pm

May 17th, 2017, 10:11 pm

I'm fully aware that this is for security reasons. I get that, security is important and being sure the forums are running on a better supportable platform is a good thing. However I don't see why it needs to cost the users of this platform customization and options that they were used to when using Freeforums.

As I mentioned before, if I wanted something that resembled a blog/social media platform...I'd have signed up for those for my community and not a forum. I signed up for a forum because of all the customization capabilities. I no longer see being able to customize my forum/posts/user profiles under this new platform as it is currently being presented and that's very disappointing.

Appearance Problems/Concerns:
- The appearance of this 'platform' is awful. I don't know if it's just the skin being applied here or what, but there is so much "white space" and it makes it very difficult to look at and read. The visual appearance is just not very eye friendly, it makes my eyes hurt after a bit. Didn't used to have that problem when coming to view the Support Forum.
- The sizing of the forums on the main page seems unreasonably large. I can at most get into my view 3 forums at once on this new platform. Old platform? I can see at least 9. Why is it necessary for an entire page to be taken up by only 3 main page forums? Lots of wasted space filled with a bunch of white that's harsh on the eyes.
- The orange band on top of the forum seems very large for having no image/logo uploaded. It's just text and takes up nearly half the visible browser space when scrolled to the top of the forum.
- Are we going to lose the ability to put up unique board logos on top of our forums?

Posting and User Profile Problems/Concerns:
- When going to post, I can tell you've lost certain text customization for posts (size, colors, etc).
- In reading threads I can tell you've altered the area to the left (or in some peoples forums the right) of posts where the user's information is under their avatar. No visible location, which leads me to believe the new platform won't display any customized fields a forum admin sets up to be displayed there.
- I can not find the quote button....at all. Where did it go? Nothing on the thread page says "quote"...unless you've hidden it in some sort of barely visible arrow elsewhere or it's being washed out by all this white.....
- The current avatar format is a 100x100, now round, image on the Support Forum. What will this look like on other forums? Will we be able to set our own chosen dimensions in this "new platform" and will we have an option between these "round" images or more normal "square" images? Or are we stuck with these tiny round avatars like we're on instagram or something? I can't say that I really like the appearance of round avatars on a forum where everything else has corners. It just looks odd to go from "square" everywhere else....to all of a sudden a circle....

Positives:
- In the mini amount of text customization you do have available, I've noticed a bullet/number listing function. That might be nice down the road, I can see using that. But you've lost a lot of other great customization abilities which is greatly disappointing.

Recommendations for improvement:
- Add back text customization via being able to change font size, color, being able to center text, or shift it left or right, etc. These are features that made Freeforums appealing when I first signed up.
- Add back being able to display custom profile fields to the user/posters profile to the left/right of their posts (location, other customized fields). Again, something that made Freeforums appealing when I first signed up. I could add custom fields and have them be displayed under a persons avatar next to a post they made.
- Wherever this allusive quote button is...make it say 'quote'....something? Just make it a tad bit more obvious please.
- Find a way to minimize all the oversized/wasted white space that is appearing everywhere. It's just large blocks of white everywhere that takes forever to scroll through and is very harsh on the eyes. Just a lot of unnecessary spacing between subforums on the main page, a lot of extra white in viewing threads, it's just large white space everywhere. Just to give you a general 'size' comparison of what I'm talking about: in the same amount of browser space I have in Firefox, I can see a maximum of 3 forums/subforums on the Support Forum main page on this new platform, on a forum not on this new platform, I can see 9 different forums/subforums. Same amount of visual space....difference of being able to see +/- 6 forums/subforums. Just crazy and unnecessary for 3 little forums to take up an entire page of space. And I don't even have the page being zoomed, it's at just a normal 100% (default).
Last edited by Andy03 on May 18th, 2017, 2:59 pm, edited 5 times in total.
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Andy03
Joined: August 27th, 2010, 9:48 pm

May 18th, 2017, 2:41 pm

Noticed a change this morning when coming to view the support forum.

Forums on the main page aren't as oversized any longer.

I took screenshots yesterday of what I had reported previously (3 forums visible here on the new platform vs 9 elsewhere on the old platform)....and there's been some improvement in that department. You've gone from only having 3 forums visible to about 5 in the same amount of visual space. There may be still some room for further improvement (maybe shoot for 7 visible?) but great start in improving the visual appearance/use of space on the new platform.

Changes Still Hoping to See:
- Text customization via being able to change font size, color, being able to center text, or shift it left or right, etc.
- Being able to display custom profile fields under a users avatar next to the post they made (location, special customized fields).
- Still concerned about the avatars. Will admins be able to change the size in the admin control panel? Like can we pick 250x250 instead of 100x100? Do they have to be displayed round? Can we go back to square? Can we have an option to choose between round and square in the admin panel?
- Very concerned about the size of the top of the forum for having no logo. Also, are we going to even be able to upload logos under the new platform?
Last edited by Andy03 on May 18th, 2017, 10:03 pm, edited 1 time in total.
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